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Team Member Journey
“Universal is always finding ways to improve and separate from the rest. A lot of the Chefs here are like family to me. We have a caring culture and a disciplined one as well. We set up systems to ensure we are ready for success no matter what comes our way. I love working here, and as I continue to grow I will never forget the feeling of the teamwork I had when I started here 13 years ago. I carry that everywhere I go.”
Chef JohnathanRestaurant Chef
Johnathan’s Career Journey
2006
Busser
Line Production Cook
2007
2008
1st Cook
Sous Chef
2015
2018
Restaurant Chef
Team Member Journey
“What has excited me to stay with Universal Orlando Resort is the opportunity for growth and the recognition I have received in the short amount of time I have been with the company. Universal is a great place to grow and develop. If you make your career goals clear to your management team, they will provide the assistance to guide you towards success.”
ChloeBarback
Chloe's Career Journey
2017
Service Line
Food Runner
2017
2018
Food and Beverage Cash Coordinator
Barista
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2022
Barback
Team Member Journey
“I was always a fan of Universal Orlando Resort and visited the parks frequently growing up, so when I was ready for my first job while in high school, I knew this was the place I wanted to be. But I never imagined that my part-time job would turn into an exciting career!The ability to grow within the organization is one of the things I love most about Universal Orlando. Growth is an important part of the culture and no matter where you begin your journey, there’s opportunity to explore different areas and find your passion. I also love thatthere’s always something new and exciting happening at our destination for guests, including new attractions, events and more. The constant rollout of innovative new experiences makes it extremely fun and rewarding to be a part of the team!”
Kristen
Director, Public Relations
Kristen's Career Journey
2001
Ride & Show Attendant (The E.T. Adventure)
Public Relations Intern
2006
Spring & Summer 2007
Event Management Temporary Assignment
Corporate Sales Coordinator
Fall 2007
2008
Public Relations Coordinator
Public Relations Representative
2010
2013
Manager, Public Relations
Sr. Manager, Public Relations
2019
2023
Director, Public Relations
Team Member Journey
“When visiting the parks, every Team Member I spoke to expressed how much they loved working at Universal, and their love for the company is what encouraged me to apply. Now after being a part of the Universal family for the past six years, I cannot stress enough how much they value their Team Members. Here they want you to be successful and they provide the training and resources to help.”
JonathanSupervisor, Utilities
Jonathan’s Career Journey
2014
Electrical Tech II
Electrical Tech II
2016
2017
Technical Services – Utilities Coordinator
Apprentice Supervisor
2020
2022
Supervisor, Utilities
Team Member Journey
“One of the best parts of my role is reflecting on moments where I’ve had the opportunity to be a part of Team Member’s or Guest’s joy and fulfillment. In addition, the family-oriented culture we’ve cultivated at Universal’s Volcano Bay – as well as having the opportunity to launch the world’s first Water Theme Park (that is continuously rated one of the top water parks in the world) – is what keeps me motivated and fuels my passion for my role.”
LaQuindellSupervisor - Volcano Bay Operations
LaQuindell's Career Journey
2011
Attendant, Park Services-Universal’s Wet n Wild
Supervisor, Park Services-Universal’s Wet n Wild
2012
2017
Supervisor, Park Services-Grand Opening Team Universal’s Volcano Bay
Supervisor, Aquatics/ Park Operations-Universal’s Volcano Bay
2018
2020
Supervisor Park/Operation Services Universal’s Volcano Bay
Team Member Journey
“Universal Studios was a huge part of my childhood growing up, introducing me to some of my favorite films like Back to the Future. As an adult, the development of interactive wands for The Wizarding World of Harry Potter™ really opened my mind to the possibilities for creative applications of interactive technology. Since working at Universal Creative, it has become clear why such innovative experiences are not only possible but encouraged. Our work culture is incredibly inclusive and motivating of outside the box thinking and collaboration which leads to world class experiences for our guests. Additionally, the work environment at Universal Creative has been critical to my personal career development. I am regularly encouraged to ask questions, to take creative ownership of my work, to seek out development opportunities for my skills, and to collaborate with my peers across the company. I’ve had the honor of working on multiple world class experiences with Universal Creative and I’m eagerly looking forward to the next challenge.”
Anthony
Software Developer, Universal Creative
Anthony's Career Journey
2016
Intern, Engineering
Technical Coordinator
2017
2017
Associate Software Developer
Software Developer
2020
Team Member Journey
"To me, Universal is a community of passionate, knowledgeable people who are driven to create great impact for our guests and Team Members. In an environment like this, the work I do and the people with whom I have the privilege of partnering makes daily work feel interesting and exciting. I always say I could do what I do for a living anywhere, but I am privileged to do this work here. Our culture allows for learning and movement, and I’ve been lucky to grow by learning from a variety of experiences, including internships, mentoring, park shifts, Team Member advocacy and event support, volunteering, and Diversity, Equity, and Inclusion Team Member Resource Groups. When I ask, “Can I learn about your team and what you do?” I am always given an enthusiastic, welcoming response by leaders across our universe. As I’ve grown here, I’ve watched Universal also grow - opening new parks, rides, and restaurants; growing our footprint across the world; and introducing innovative and cool experiences. It feels like it is always an exciting time to be here, and I can’t wait to be a part of the amazing things we’ll do next!”
Anisa
Sr. Manager, Organizational Development (Former UO Intern)
Anisa's Career Journey
2005
Intern in Organizational Development
Assorted work around HR
2006
2007
Talent Acquisition Interviewer
Rep, Org Development
2008
2011
Sr Rep, Org Development
Specialist, Org Development
2013
2016
Manager, Org Development
Sr Manager, Org Development
2019